Determinants of Satisfaction of Inpatients at Datu Beru Takengon Regional General Hospital

  • Husnu Gunari Masters Program in Public Health Sciences, Faculty of Public Health, Helvetia Institute of Health, Indonesia
  • Megawati Megawati Masters Program in Public Health Sciences, Faculty of Public Health, Helvetia Institute of Health, Indonesia
  • Deli Theo Masters Program in Public Health Sciences, Faculty of Public Health, Helvetia Institute of Health, Indonesia
Keywords: Patient Satisfaction, Service Quality, Hospitalization

Abstract

The Datu Beru Takengon Hospital is the location of this research, and its purpose is to investigate the factors that influence patient satisfaction. This study is a quantitative research with a cross-sectional study design, which is a measurement of the dependent variable and the independent variable (age, treatment class, and length of treatment) with the dependent variable (physical appearance, handling, responsiveness, assurance, and empathy (SERVQUAL) and making use of the survey method. According to the findings of the research, the variable guarantee with Exp (B) 25,263 has the most significant link with patient satisfaction, making it the most influential factor that determines the level of satisfaction experienced by patients. Whereas physicians and nurses who have high levels of confidence and trust are 25 times more likely to have the same level of satisfaction as their patients. In this context, "assurance" refers to the knowledge, courtesy, and capacity of corporate personnel to develop client faith in the organization, including the knowledge, abilities, politeness, and trustworthiness of the staff. It is possible to draw the conclusion from this research that insurance plays a more significant role than the other variables in determining the degree to which patients are satisfied with the care they get in the inpatient unit. It has been indicated that there is a need for assistance from the administration of the Datu Beru Takengon Hospital in order to boost patient satisfaction. Additionally, the hospital should make an effort to build patient trust in the provision of better services.

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Published
2022-06-27
How to Cite
Gunari, H., Megawati, M., & Theo, D. (2022). Determinants of Satisfaction of Inpatients at Datu Beru Takengon Regional General Hospital. Journal La Medihealtico, 3(3), 201-213. https://doi.org/10.37899/journallamedihealtico.v3i3.663