Modeling Public Trust in Acupuncture Therapy: Social Legitimacy, Healing Narratives, and Epistemic Trust with Perceived Therapeutic Credibility as a Mediating Variable
Abstract
This study investigates the factors influencing Public Trust in acupuncture therapy, focusing on the roles of Social Legitimacy, Healing Narratives, and Epistemic Trust. Using a quantitative approach with a correlational research design, the study examines the relationships between these independent variables and Public Trust, with Perceived Therapeutic Credibility as a mediating variable. A Structural Equation Modeling (SEM) technique using Partial Least Squares (PLS) was employed to analyze the data. The research was conducted across five acupuncture clinics in Malang City, involving 150 patients with Low Back Pain (LBP). Data was collected using a structured questionnaire and purposive sampling. The study found that Healing Narratives had the most significant impact on Public Trust, supporting previous findings that personal stories and experiences are crucial in legitimizing complementary and alternative medicine. Both Social Legitimacy and Epistemic Trust directly influenced the Perceived Therapeutic Credibility and Public Trust, highlighting the importance of societal acceptance and the credibility of information surrounding acupuncture. Furthermore, Perceived Therapeutic Credibility was confirmed to mediate the relationships between Social Legitimacy, Healing Narratives, and Public Trust. However, the indirect effect of Epistemic Trust on Public Trust through Perceived Therapeutic Credibility was found to be non-significant. The study contributes to the understanding of how Public Trust in acupuncture is shaped, emphasizing the roles of social validation, narrative storytelling, and epistemic credibility. These findings offer practical insights for practitioners and policymakers aiming to enhance acupuncture’s acceptance in mainstream healthcare.
References
Ariyanti, K. S., Sariyani, M. D., & Pemayun, C. I. M. (2021). Kepercayaan Masyarakat Terhadap Pengobatan Komplementer Akupuntur di Praktik Perawat Mandiri Latu Usadha Abiansemal Badung: Public Trust in Acupuncture as Complementary Medication in Private Nurse Latu Usadha Clinic Abiansemal Badung. Bali Medika Jurnal, 8(1), 1-12. https://doi.org/10.36376/bmj.v8i1.157
Bamgboye, E., Ndejjo, R., Chen, N., Afolabi, R., Kabwama, S., Salawu, M., … & Fawole, O. (2024). Regional variation in COVID-19 vaccine uptake and intention in Nigeria: A computer assisted telephone survey. Plos Global Public Health, 4(11), e0002895. https://doi.org/10.1371/journal.pgph.0002895
Bavel, J., Baicker, K., Boggio, P., Capraro, V., Cichocka, A., Cikara, M., … & Willer, R. (2020). Using social and behavioural science to support COVID-19 pandemic response. Nature Human Behaviour, 4(5), 460-471. https://doi.org/10.1038/s41562-020-0884-z
Berger, P. L., & Luckmann, T. (1966). The social construction of reality: A treatise in the sociology of knowledge. Anchor Books.
Bitektine, A., & Haack, P. (2015). The “macro” and the “micro” of legitimacy: Toward a multilevel theory of the legitimacy process. Academy of Management Review, 40(1), 49–75. https://doi.org/10.5465/amr.2013.0318
Broom, A., Tovey, P., & Adams, J. (2022). Evidence-based healthcare in practice: A study of clinicians’ views on complementary and alternative medicine. Sociology of Health & Illness, 44(2), 263–279. https://doi.org/10.1111/1467-9566.13434
Brown, W. (2008). Narratives of mental health recovery:[Paper in: Mental Health: Diffuse, Confuse and Refuse. Palmer, Victoria J.(ed.).]. Social Alternatives, 27(4), 42-48.
Cameron, L., Rocque, R., Penner, K., & Mauro, I. (2021). Evidence-based communication on climate change and health: Testing videos, text, and maps on climate change and Lyme disease in Manitoba, Canada. Plos One, 16(6), e0252952. https://doi.org/10.1371/journal.pone.0252952
Campbell, C., Barron, D., & Fonagy, P. (2021). Epistemic trust and the emergence of meaning in psychotherapy and beyond. Journal of Social Work Practice, 35(3), 243–256. https://doi.org/10.1080/02650533.2020.1750455
De Cremer, D., van Dijke, M., & Tenbrunsel, A. (2023). Trust and legitimacy in decision-making: A behavioral ethics perspective. Organizational Behavior and Human Decision Processes, 174, 104–117. https://doi.org/10.1016/j.obhdp.2022.12.002
Fonagy, P., Luyten, P., & Allison, E. (2015). Epistemic petrification and the restoration of epistemic trust: A new conceptualization of borderline personality disorder and its psychosocial treatment. Journal of Personality Disorders, 29(5), 575–609. https://doi.org/10.1521/pedi.2015.29.5.575
Frank, A. W. (2013). The wounded storyteller: Body, illness, and ethics (2nd ed.). University of Chicago Press.
Fricker, M. (2007). Epistemic Injustice: Power and the Ethics of Knowing. Oxford University Press.
Gale, N. K., McHale, C. T., & Thomas, G. M. (2023). Trust, evidence and the social legitimation of complementary medicine. Health, 27(4), 476–492. https://doi.org/10.1177/13634593211068565
Giddens, A. (1990). The consequences of modernity. Stanford University Press.
Graca, S., Huemer, M., de Valois, B., Vang, B., & McClure, L. (2024). “Are we there yet?”–Green shoots of progress in acupuncture implementation in healthcare. European Journal of Integrative Medicine, 69, 102371.
Green, M. C., & Brock, T. C. (2000). The role of transportation in the persuasiveness of public narratives. Journal of Personality and Social Psychology, 79(5), 701–721. https://doi.org/10.1037/0022-3514.79.5.701
Greiner, C., Besch, V., Bouchard-Boivin, M., Hénaff, C. L., Von Rohr-De Pree, C., Perroud, N., ... & Debbané, M. (2024). Epistemic Trust, Mistrust and Credulity Questionnaire (ETMCQ) validation in French language: Investigating association with loneliness. MedRxiv, 2024-05. https://doi.org/10.1371/journal.pone.0303918
Hovland, C. I., & Weiss, W. (1951). The influence of source credibility on communication effectiveness. Public Opinion Quarterly, 15(4), 635–650. https://doi.org/10.1086/266350
Hovland, C. I., Janis, I. L., & Kelley, H. H. (1953). Communication and Persuasion: Psychological Studies of Opinion Change. Yale University Press.
Huo, C., Zhang, M., & Ma, F. (2018). Factors influencing people’s health knowledge adoption in social media. Library Hi Tech, 36(1), 129-151. https://doi.org/10.1108/lht-04-2017-0074
Jackson, J., Esparham, A., Dilts, J., Boorigie, M., & Randell, K. A. (2022). Physician perspectives on acupuncture use in the pediatric emergency department. Pediatric emergency care, 38(8), e1433-e1439. https://doi.org/10.1097/pec.0000000000002787
Julita, I., & Baihaqi, B. (2024). Pengaruh Reputasi terhadap Legitimasi di Perguruan Tinggi Indonesia. Reslaj: Religion Education Social Laa Roiba Journal, 6(3), 2311-2324. https://doi.org/10.47467/reslaj.v6i3.6165
Li, D., & Karp, K. (2025). An Exploration of Mainstreaming Acupuncture by Employing Evidence-Based Medicine Teaching in Acupuncture Education—A Needs Assessment Study. Medical Acupuncture, 37(2), 155-165. https://doi.org/10.1089/jicm.2023.0603
Li, H., Darby, J. E., Akpotu, I., Schlaeger, J. M., Patil, C. L., Danciu, O., ... & Doorenbos, A. Z. (2024). Barriers and facilitators to integrating acupuncture into the US health care system: a scoping review. Journal of Integrative and Complementary Medicine, 30(12), 1134-1146.
Luhmann, N. (1979). Trust and power. John Wiley & Sons.
Ng, W., Lau, N., Lee, V., Vijayakumar, S., Leong, Q., Ooi, D., … & Ho, D. (2024). Shaping Adoption and Sustained Use Across the Maternal Journey: Qualitative Study on Perceived Usability and Credibility in Digital Health Tools. Jmir Human Factors, 11, e59269. https://doi.org/10.2196/59269
Nielsen, A., Dusek, J. A., Taylor-Swanson, L., & Tick, H. (2022). Acupuncture therapy as an evidence-based nonpharmacologic strategy for comprehensive acute pain care: the academic consortium pain task force white paper update. Pain Medicine, 23(9), 1582-1612. https://doi.org/10.1093/pm/pnac056
Prady, S. L., Burch, J., Vanderbloemen, L., Crouch, S., & MacPherson, H. (2015). Measuring expectations of benefit from treatment in acupuncture trials: a systematic review. Complementary therapies in medicine, 23(2), 185-199. https://doi.org/10.1016/j.ctim.2015.01.007
Shen, F., Sheer, V. C., & Li, R. (2022). Impact of narratives on persuasion in health communication: A meta-analysis. Journal of Advertising, 51(3), 299–318. https://doi.org/10.1080/00913367.2021.2007147
Simmel, G. (1950). The Sociology of Georg Simmel. Free Press.
Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. Academy of Management Review, 20(3), 571–610. https://doi.org/10.5465/amr.1995.9508080331
Zhao, F. Y., Conduit, R., Kennedy, G. A., Xu, P. J., Zhang, W. J., Ho, Y. S., ... & Chow, C. M. (2025). Why some embrace and others hesitate? A behavioral analysis of insomnia sufferers’ engagement with acupuncture treatment. World Journal of Psychiatry, 15(5), 105802. https://doi.org/10.5498/wjp.v15.i5.105802
Copyright (c) 2026 Journal La Medihealtico

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.



