Influence Quality Service Immunization Base on the Satisfaction of Mothers of Toddlers
Abstract
Health is Wrong One aspect fundamental in life man Which influence quality individual and community life. Good health is not only related to physical fitness, but also to ability somebody For functioning in a way optimal in activity daily. Study This aims to determine the level of satisfaction of mothers and babies with immunization services at the Rawang Pasar IV Kisaran Health Center. The research method uses a quantitative approach with Univariate and chi-square tests obtained there are influence between variable Which tested with mark significant (α = 0.05) Results study This show that out of 67, the majority of respondents agreed that the quality of service at the Rawang Pasar IV Kisaran Health Center had been implemented well. With a value of ρ = 0.001, where ρ <α (α = 0.05), which indicates a relationship between proof physique And satisfaction to service immunization health center . Matter thus proven with variables of responsiveness of service providers on time, certainty of respondents' answers regarding the timeliness of service provision, affordability of service and care costs, the existence of educated and capable officers serve patient, proof real room service clean And well maintained, room service comfortable, And medical equipment is quite complete, empathy of service providers by being kind, polite, and friendly to patients. The conclusion of the influence of the quality of basic immunization services is influenced by physical evidence, reliability, responsiveness, assurance and also empathy of health workers.
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