Application of E-Government in Public Service in Biawao Village, Gorontalo City

Srihandayani Suprapto; Irma B. Lolo

doi:10.37899/journal-la-sociale.v3i2.593

Srihandayani Suprapto Public Administration Study Program, University of Muhammadiyah Gorontalo, Indonesia
Irma B. Lolo Public Administration Study Program, University of Muhammadiyah Gorontalo, Indonesia

DOI: https://doi.org/10.37899/journal-la-sociale.v3i2.593

Keywords: Implementation, E-Government, Public Services

Abstract

This study aims to determine the application of E-Government in public services in Biawao Village, Kota Selatan District, Gorontalo City. The research method uses qualitative types. The results showed that the application of E-Government in public services in Biawao Village, Kota Selatan District, Gorontalo City was measured by 4 (four) indicators, namely indicators of benefits, efficiency, participation and transparency were not optimal. This can be seen from the minimal use of online-based public services, the low enthusiasm of the public in using online-based public services and the limitations on applications that are not able to answer the needs and complaints of people via online.

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