Implementation of Government Regulation No. 5 of 2021 Business Licensing for MSEs at the Serdang Bedagai One-Stop Investment and Integrated Services Office
Abstract
This study aims to analyze the implementation of Online Single Submission Risk-Based Approach (OSS RBA) licensing services for micro and small businesses at the Serdang Bedagai Regency Investment and One-Stop Integrated Services Office (DPMPTSP). This study uses the theory of George C. Edward III with a qualitative research approach. The study results show that the implementation of OSS RBA in DPMPTSP Serdang Bedagai Regency has been running quite effectively with good communication, although there are still obstacles. Employee resources are ready, but supporting facilities need to be improved. The clear bureaucratic structure and commitment of the DPMPTSP in handling public complaints support the program's effectiveness. Supporting factors include regulations, technological infrastructure, human resource competence, socialization, and local government support. The main obstacles faced are the limitations of digital literacy, lack of socialization, system complexity, and limited infrastructure. In conclusion, resource optimization and technical support are still needed to improve service quality.
References
Adnan, M. F. (2013). Reform of local government bureaucracy to improve public services. Humanus: Scientific Journal of Humanities, 12(2), 196–203.
Aiman, F., Septiansyah, N. M., Ardianto, I. F., Sutrisno, E., & Andri, G. Y. (2024). The excessive implementation of ISIC on the obstruction in the implementation of KBLI 2020. Journal of World Science, 3(6), 582-589. https://doi.org/10.58344/jws.v3i6.613
Amalia, S. W., Aspan, Z., & Sumardi, J. (2023). The Influence of Positive Fictitious Principles in The Issuance of Business Licences Through The Online Single Submission Risk Based Approach System (OSS-RBA). Jurnal Hukum, 20(1), 288-305.
Amarta, I. P. (2023). Penyelenggaraan Perizinan Berusaha Bagi Pelaku Umkm Di Kota Batu Selama Masa Pandemi COVID-19 (Doctoral dissertation, Universitas Atma Jaya Yogyakarta).
Banamtuan, R. Implementasi Sistem Online Single Submission Risk Based Approach (OSS-RBA) Dalam Pelayanan Perizinan Usaha Mikro Kecil Dan Menengah Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Provinsi Nusa Tenggara Timur. IPDN.
Bilita, R. S., Nurazmi, F., & Prasta, I. (2023). Implementasi Sistem Online Single Submission Risked Based Approach (OSS RBA) Di Kantor Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kota Tanjungpinang. CiDEA Journal, 2(2), 13-19. http://dx.doi.org/10.56444/cideajournal.v2i2.1267
Endang, L. S. (2021). Implementasi Kebijakan Tanda Daftar Usaha Pariwisata melalui Sicantik pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan. Universitas Medan Area
Erdiawati, N. K. (2023). Implementation of Risk-Based Business Licensing in Providing Investment Ease for Business Players. International Journal of Business, Economics and Law, 30(1), 112-118. http://dx.doi.org/10.24269/ars.v14i1.11090
Fany, A. T. Jamilah, & Hidayani, S.(2018). Tinjauan Yuridis Penyaluran Kredit UMKM Di PT. Bank Sumut. Jurnal Ilmiah Penegakan Hukum, 5(2), 94-100.
Ginting, A. H., Bahroni, R., & Rumbekwan, M. (2022). Implementasi Kebijakan Pelayanan Perizinan Usaha Mikro Kecil Berbasis Oss Rba Di Kabupaten Situbondo Provinsi Jawa Timur. Jurnal Ilmiah Wahana Bhakti Praja, 12(1), 71-85. https://doi.org/10.33701/jiwbp.v12i1.2486
Harahap, A. R., Siregar, N. S. S., & Kadir, A. (2020). Persepsi Pelaku Usaha Mikro Kecil Menengah terhadap Kualitas Pelayanan Publik di Dinas Koperasi Kota Medan. Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, 2(1), 79-88. https://doi.org/10.31289/strukturasi.v2i1.45
Ichsan, K. (2024). Implementasi Kebijakan Publik dalam Penggunaan Data Usaha dari Online Single Submission (Oss) dalam Meningkatkan Pendapatan Asli Daerah pada Badan Pengelolaan Keuangan Daerah Kota Langsa. Universitas Medan Area
Ime, S. S., Rompas, W. Y., & Rares, J. J. (2014). Kinerja Pemerintah Kecamatan Dalam Pelayanan Kartu Tanda Penduduk (e-KTP).(Suatu Studi Di Kantor Kecamatan Passi Barat Kab. Bolaang Mongondow). Jurnal Administrasi Publik, 2(3).
Ismail, A. (2023). Efektivitas Pelayanan Izin Mendirikan Bangunan (IMB Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Medan (Doctoral dissertation, Universitas Medan Area).
Lestari, L., & Zulkarnaini, Z. (2023). Pelaksanaan E-government melalui Online Single Submission Risk Based Approach (OSS RBA) di DPMPTSP Kabupaten Indragiri Hulu. Jurnal Ilmiah Wahana Pendidikan, 9(8), 276-286. https://doi.org/10.5281/zenodo.7886310
Maharani, U., Batubara, B. M., & Mustafa, W. (2022). Analisis Pelayanan Publik dalam Pengurusan Administrasi Surat Menyurat di Kantor Lurah Kenangan Baru Kecamatan Percut Sei Tuan Kabupaten Deli Serdang. Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, 4(2), 96-107. https://doi.org/10.31289/strukturasi.v4i2.1404
Maulana, M. M., Suroso, A. I., Nurhadryani, Y., & Seminar, K. B. (2023, June). The Smart Governance Framework and Enterprise System’s Capability for Improving Bio-Business Licensing Services. In Informatics (Vol. 10, No. 2, p. 53). MDPI. https://doi.org/10.3390/informatics10020053
Pane, D., Batubara, B. M., & Angelia, N. (2024). Analisis Kinerja Pegawai dalam Kualitas Pelayanan Publik Di Kantor Camat Habinsaran Kabupaten Toba. JIKOM, 6(1), 38–44. https://doi.org/10.31289/jipikom.v6i1.3006
Peronica, R. N. (2020). Implementasi Kebijakan Kredit Usaha Rakyat (KUR) di Bank Rakyat Indonesia Unit Tanjung Morawa Kabupaten Deli Serdang (Doctoral dissertation, Universitas Medan Area). https://doi.org/10.31289/jiaap.v1i1.775
Sahiluddin, A., Arifin, R., & Hendrianto, H. (2024). Analisis Respon Pelaku UMKM Terhadap Implementasi PP No. 39 Tahun 2021 Tentang Kewajiban Sertifikat Halal Di Kabupaten Kepahiang (Doctoral dissertation, Institut Agama Islam Negeri Curup).
Sarah, S. F., Yani, T. A., & Yusri, Y. (2022). Legal Due To The Business Fields Of The Limited Company That Are Not Integrated With Online Single Submission. DE LEGA LATA: Jurnal Ilmu Hukum, 7(2), 360-370. https://doi.org/10.30596/dll.v7i2.10806
Sebayang, H. S. R., Sihombing, M., & Warjio, W. (2022). Reformasi Birokrasi dalam Peningkatan Kualitas Pelayanan Publik pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPM-PTSP) Kabupaten Karo. PERSPEKTIF, 11(4), 1476-1486. https://doi.org/10.31289/perspektif.v11i4.7215
Sitorus, H. M., Warjio, W., & Isnaini, I. (2020). Evaluasi Kinerja Pelayanan Terpadu Satu Pintu pada dinas Penanaman Modal dan Pelayanan Perizinan di Kabupaten Dairi. Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, 2(1), 98-106. https://doi.org/10.31289/strukturasi.v2i1.61
Syarif, M. (2023). Implementasi Sistem Online Submission Risk Based Approach (Oss Rba) dalam Meningkatkan Kualitas Pelayanan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Aceh Tamiang. Universitas Medan Area
Syarif, M., Hartono, B., & Isnaini, I. (2023). Implementasi Sistem Online Single Submission Risk Basic Approach (OSS RBA) dalam Meningkatkan Kualitas Pelayanan Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Aceh Tamiang. Journal of Education, Humaniora and Social Sciences (JEHSS), 5(4), 3102-3111. https://doi.org/10.34007/jehss.v5i4.1768
Zahara, A., Kabullah, M. I., & Putera, R. E. (2023). Effectiveness of the OSSRBA (Online Single Submission Risk Based Approach) System in Business Licensing Services in Payakumbuh City DPMPTSP. Jurnal Ilmiah Ekotrans & Erudisi, 3(2), 22-40. https://doi.org/10.69989/87y17s52
Copyright (c) 2025 Journal La Sociale
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
