Implications of Government Policy on Digitalization of Public Services in Realizing Smart Government
Abstract
Digitization of public services has become one of the main focuses of the Indonesian government in an effort to improve the efficiency, transparency, and accessibility of services to the public. This digitalization policy, especially in the context of the Population Administration System (SIAK), has significant legal implications. This study aims to analyze the legal impact of government policies related to SIAK digitalization by highlighting aspects of personal data protection, the validity of electronic documents, and the accessibility of services for all citizens. This study uses a qualitative research method with the type of Normative Juridical research. In this study, the Approach used is the Statute Approach. The analysis focuses on the legal framework that regulates personal data protection, including Law Number 27 of 2022 concerning Personal Data Protection, as well as regulations related to electronic documents regulated in the Electronic Information and Transaction Law (UU ITE). The results of the study show that although SIAK digitalization has succeeded in increasing efficiency and facilitating access to services, there are still several legal challenges that need to be overcome. These challenges include the risk of personal data breaches, the digital divide that can hinder access to services for people in remote areas, and the issue of the validity of electronic documents that still cause uncertainty among the public. This study concludes that to achieve effective and equitable implementation of digitalization, further adjustments to existing regulations are needed, increasing people's digital literacy and strengthening information technology infrastructure.
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