Learning Outcomes on Intercultural Competence among Indonesian Exchange Students
Abstract
This study explores the development of intercultural competence (ICC) among Indonesian exchange students in South Korea and the United States, focusing on their experiences of cultural adaptation and the development of key intercultural skills. Employing a qualitative research design, the study utilized semi-structured interviews with 20 Indonesian students to investigate how they navigated cultural differences and adapted to new environments. The results identify three key dimensions of ICC: emotional sensitivity, cultural awareness, and intercultural adaptability. Emotional sensitivity was crucial for managing culture shock and emotional adaptation to the host culture. Cultural awareness, which involved recognizing and understanding cultural differences, enabled students to adjust their perceptions and behaviors. Intercultural adaptability, the ability to modify communication styles and social practices, was essential for effective engagement in both academic and social settings. The study contributes to the existing body of literature on international student experiences by providing insights into the specific challenges faced by Indonesian students and offering practical recommendations for improving support systems to foster intercultural competence. The findings highlight the dynamic nature of ICC as a process that evolves through emotional, cognitive, and behavioral adjustments. Future research should focus on the long-term impacts of intercultural experiences on students' personal and professional lives, as well as the role of cultural contexts in shaping ICC development.
References
Anfas, M. T., Retnaningdyah, P., & Munir, A. (2023). The International Students’ Experiences of Their Intercultural Communication Competence in Indonesia. EDUKASIA Jurnal Pendidikan dan Pembelajaran, 4(2), 2697-2706. https://doi.org/10.62775/edukasia.v4i2.654
Babbitt, D. G. (2023). Intercultural communication and sport coaching in high-context (Japan) and low-context cultures (United States): A narrative literature review. International Journal of Coaching Science, 17(1).
Barrett, M. (2018). How schools can promote the intercultural competence of young people. European Psychologist.
Bennett, M. J., & Hammer, M. (2017). Developmental model of intercultural sensitivity. The international encyclopedia of intercultural communication, 1(10). https://doi.org/10.4018/978-1-7998-8921-2.ch011
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative research in psychology, 3(2), 77-101. https://doi.org/10.1191/1478088706qp063oa
Chedru, M., & Ostapchuk, M. (2023). The effect of study abroad and personality on cultural intelligence: A deeper understanding using the expanded model of cultural intelligence. International Journal of Intercultural Relations, 92, 101737. https://doi.org/10.1016/j.ijintrel.2022.11.001
Choi, S., Slaubaugh, M., & Kim, A. S. (2012). International exchange as a transformative learning experience: A case study. International Journal of Educational Reform, 21(3), 160-172. https://doi.org/10.1177/105678791202100301
Deardorff, D. K. (Ed.). (2009). The SAGE handbook of intercultural competence. Sage Publications.
Dewan, M. S. (2025). Fostering Language Proficiency Through Literature: Navigating Challenges and Opportunities in Multilingual and Multicultural Classrooms. The Handbook of English Language Education in Nepal, 126-137. https://doi.org/10.4324/9781003508540-13
Fenuku, S. D. (2024). Language, Culture, and Mentality: The Three-Dimensional Axis of Language Studies and Effective Communication. International Journal of Language and Translation Studies, 4(1), 76-103.
Gaitán-Aguilar, L., Hofhuis, J., & Jansz, J. (2024). A review of research on global citizenship in higher education: Towards a holistic approach. International Journal of Intercultural Relations, 102, 102050. https://doi.org/10.1016/j.ijintrel.2024.102050
Gibson, K. L., Rimmington, G. M., & Landwehr-Brown, M. (2008). Developing global awareness and responsible world citizenship with global learning. Roeper Review, 30(1), 11-23. https://doi.org/10.1080/02783190701836270
Gudykunst, W. B., & Kim, Y. Y. (1992). Communicating with strangers: An approach to intercultural communication (Vol. 19). New York: McGraw-Hill.
Hagar, T. J. (2018). Role of reflective knowledge in the development of intercultural competence. Journal of Intercultural Communication Research, 47(2), 87-104. https://doi.org/10.1080/17475759.2018.1427615
Handa, N. (2013). Engaging non-Western international students' intellectual agency in the internationalisation of Australian teacher education: a case study of possibilities for transnational knowledge exchange (Doctoral dissertation, University of Western Sydney (Australia)).
Hang, Y., & Zhang, X. (2023). The role of intercultural transitional competence in students’ transitions on an internationalized campus–A mixed methods study. International Journal of Intercultural Relations, 96, 101874. https://doi.org/10.1016/j.ijintrel.2023.101874
Holmes, P., & O’Neill, G. (2012). Developing and evaluating intercultural competence: Ethnographies of intercultural encounters. International Journal of Intercultural Relations, 36(5), 707-718. https://psycnet.apa.org/doi/10.1016/j.ijintrel.2012.04.010
Hunduma, C. M., & Mekuria, Y. S. (2024). Multicultural education and global citizenship: Literature review. Multidisciplinary Reviews, 7(10), 2024223-2024223. https://doi.org/10.31893/multirev.2024223
Hur, J. W., Yoo, H. J., Lee, S., & Suh, S. (2024). Promoting intercultural competence and cultural responsiveness: The impact of short-term study abroad on in-service teachers. Australian Journal of Teacher Education (Online), 49(12), 42-59. https://doi.org/10.14221/1835-517X.6219
Jackson, J. (2011). Cultivating cosmopolitan, intercultural citizenship through critical reflection and international, experiential learning. Language and Intercultural Communication, 11(2), 80-96. https://doi.org/10.1080/14708477.2011.556737
Kianinezhad, N. (2024). Investigating the influence of ambiguity tolerance and resilience on student engagement: A literature review. English Learning Innovation (englie), 5(1), 142-150. https://doi.org/10.22219/englie.v5i1.28210
Kim, Y. Y. (2009). The identity factor in intercultural competence. The SAGE handbook of intercultural competence, 1, 53-65. https://doi.org/10.4135/9781452281988.n28
Ko, B., Boswell, B., & Yoon, S. (2015). Developing intercultural competence through global link experiences in physical education. Physical Education and Sport Pedagogy, 20(4), 366-380. https://psycnet.apa.org/doi/10.1080/17408989.2013.837441
Lindseth, A., & Norberg, A. (2022). Elucidating the meaning of life world phenomena. A phenomenological hermeneutical method for researching lived experience. Scandinavian journal of caring sciences, 36(3), 883-890. https://doi.org/10.1111/scs.13039
Machwate, S., Bendaoud, R., Henze, J., Berrada, K., & Burgos, D. (2021). Virtual exchange to develop cultural, language, and digital competencies. Sustainability, 13(11), 5926. https://doi.org/10.3390/su13115926
Majewska, I. A. (2023). Teaching global competence: Challenges and opportunities. College Teaching, 71(2), 112-124. https://doi.org/10.1080/87567555.2022.2027858?urlappend=%3Futm_source%3Dresearchgate.net%26medium%3Darticle
Makhmutova, E. N., Kovtun, N. V., Kostikova, L. P., & Revkova, E. A. (2018). International students: flexibility and adaptation issues. European Proceedings of Social and Behavioural Sciences, 51. https://doi.org/10.15405/epsbs.2018.12.02.22
McLean, P., & Ransom, L. (2007). Building intercultural competencies: Implications for academic skills development. In Teaching international students (pp. 57-74). Routledge.
Murtiningsih, S. R. (2016). Collaborative writing in an EFL context. Journal of Foreign Language Teaching and Learning, 1(1), 82-90. https://doi.org/10.18196/ftl.118
Noviyanti, S. D. (2024, June). Intercultural communicative competence based learning model for teaching efl in islamic higher education in 21st century. In Conference on English Language Teaching (pp. 108-121). https://doi.org/10.24090/celti.2024.1015
Patton, M. Q. (2002). Two decades of developments in qualitative inquiry: A personal, experiential perspective. Qualitative social work, 1(3), 261-283. https://doi.org/10.1177/1473325002001003636
Pinariya, J. M., & Sutjipto, A. M. (2021). Intercultural communication competence: An international students experience in Indonesia. Humaniora, 12(2), 89-97. https://doi.org/10.21512/humaniora.v12i2.6999
Saberi, M. A. (2012). The role of emotional intelligence in enhancing intercultural sensitivity (Doctoral dissertation, Brunel University Brunel Business School PhD Theses).
Spalding, A. B. (2022). A new megasport legacy: Host-country human rights and anti-corruption reforms. Oxford University Press.
Syahriani, R., & Sain, Y. (2025). Navigating Non-Academic Challenges of International Students: A Case Study at an Islamic University in Indonesia. Jurnal Genesis Indonesia, 4(01), 1-8. https://doi.org/10.56741/jgi.v4i01.780
Tanasy, N., Nuraeni, N., Aisyah, S., Ali, M., & Ishaq, M. (2024). Cross-Cultural Adaptation in Exchange Programs: Sociocultural Challenges for Students and How to Deal with Them. Utamax: Journal of Ultimate Research and Trends in Education, 6(3), 178-188. https://doi.org/10.31849/utamax.v6i3.21875
Thinh, M. P. (2025). Adapting teaching practices and enhancing intercultural competence: student teachers’ experiences in an international exchange program. Journal for Multicultural Education, 19(1), 43-57. https://doi.org/10.1108/JME-06-2024-0077
Ting-Toomey, S., & Dorjee, T. (2015). Intercultural and intergroup communication competence: Toward an integrative perspective. Communication competence, 20, 503-538.
Van Manen, M. (2023). Phenomenology of practice: Meaning-giving methods in phenomenological research and writing. Routledge.
van Oorschot, I. (2014). Negotiating knowledges abroad: non-Western students and the global mobility of knowledge. Compare: A Journal of Comparative and International Education, 44(6), 895-915. https://doi.org/10.1080/03057925.2013.824782
Westby, C. E. (2022). Social cultural communication differences. In Social Communication Development and Disorders (pp. 61-92). Routledge.
Xin, L. Y., & Ping, C. R. (2023). The Impacts of Language Proficiency and Cultural Awareness on Business Interactions. Jurnal Kesidang, 8(1), 226-240.
Yin, R. K. (1982). Studying phenomenon and context across sites. American Behavioral Scientist, 26(1), 84-100. https://doi.org/10.1177/000276482026001007
Zabin, R. (2022). Developing Fruitful Communication: How to Lead Culturally and Linguistically-Diverse International Students With Emotional Intelligence. In Handbook of Research on Teaching Strategies for Culturally and Linguistically Diverse International Students (pp. 202-219). IGI Global Scientific Publishing.
Zuchowski, I., Gopalkrishnan, N., King, J., & Francis, A. (2017). Reciprocity in international student exchange: Challenges posed by neo-colonialism and the dominance of the Western voice. Aotearoa New Zealand Social Work, 29(1), 77-87. https://doi.org/10.11157/anzswj-vol29iss1id235
Copyright (c) 2025 Journal La Edusci

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.



