The Role of Corporate Strategy in Increasing Student Intake Hotel Tourism Business Ciputra University
JEL Classification: I25, M31, L84, D83, M19
Abstract
This paper examines the underlying strategic processes relied upon by students regarding decision-making process in selecting the Hospitality and Tourism Business (HTB) course in Ciputra University. The study measures the perceived value, promotional influence, stakeholder dynamics, and institutional attributes that inform the enrolment behaviour through in-depth interviews of current students as participants of a qualitative case study design. The results indicate that students are attracted, not only to the academic material, but also because of that congruence between the institutional identity and the individual goals, especially those goals concerning entrepreneurship, global awareness, and integrated learning. The importance of strategic involvement of stakeholders (i.e. alumni, parents, and industry partners) was identified as a key facilitator and driver of both trust and enrollment performance. For immersive learning environments and experiential resources, professional identity and career readiness were viewed as the main enabling aspects. Such findings support the significance of aligned branding, experiential pedagogy, and stakeholder synergy with higher education strategy. The analysis adds to the body of writing in academic advertising, value co-creation, and identity-based institutional positioning, giving a replicable framework that universities can use to strengthen the competitiveness of differentiation in the active global environment.
References
Altbach, P. G., & Knight, J. (2007). The internationalization of higher education: Motivations and realities. Journal of studies in international education, 11(3-4), 290-305. http://dx.doi.org/10.1177/1028315307303542
Bai, M., Barletta, W. A., Bruhwiler, D. L., Chattopadhyay, S., Hao, Y., Holder, S., ... & Winchester, S. (2022). Strategies in education, outreach, and inclusion to enhance the us workforce in accelerator science and engineering. arXiv preprint arXiv:2203.08919. http://dx.doi.org/10.48550/arXiv.2203.08919
Balmer, J. M., & Greyser, S. A. (2006). Corporate marketing: Integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputation. European journal of marketing, 40(7/8), 730-741. http://dx.doi.org/10.1108/03090560610669964
Bergen, M., Dutta, S., & Walker Jr, O. C. (1992). Agency relationships in marketing: A review of the implications and applications of agency and related theories. Journal of marketing, 56(3), 1-24. https://doi.org/10.2307/1252293
Berjozkina, G., & Melanthiou, Y. (2021). Is tourism and hospitality education supporting sustainability?. Worldwide Hospitality and Tourism Themes, 13(6), 744-753.
Candra, P., Mahaputra, M. R., & Mahaputra, M. R. (2023). Service Quality and Customer Satisfaction Have an Impact on Increasing Hotel Room Occupancy Ratio: Literature Review Study. Greenation International Journal of Tourism and Management, 1(4), 400-412. http://dx.doi.org/10.38035/gijtm.v1i4.127
Chang, J. H. (2022). The applicability of undergraduate entrepreneurship curriculum and ecosystem to support startup founders: A study of selected universities in Indonesia. University of Pennsylvania.
Channuwong, S., Phudarat, B. S. S., Jirachottrakul, P., Pleansamai, J. L. K., Khamsom, S., & Kanhabutr, A. (2024). Strategic management for sustainable business development: Concepts, theories and practices. Sciences of Conservation and Archaeology, 36(3), 11-22. http://dx.doi.org/10.57030/sci-arch-36.3.24.2
Chapleo, C. (2011). Exploring rationales for branding a university: Should we be seeking to measure branding in UK universities?. Journal of Brand Management, 18, 411-422. http://dx.doi.org/10.1057/bm.2010.53
Clarke, L., & Kirby, D. (2022). Internationalizing higher education curricula: Strategies and approaches. Universal Journal of Educational Research, 10(6), 408–417. http://dx.doi.org/10.13189/ujer.2022.100605
Cravens, D. W., & Piercy, N. (2006). Strategic marketing (Vol. 7). New York: McGraw-Hill.
Cravens, D. W., & Piercy, N. (2006). Strategic marketing (Vol. 7). New York: McGraw-Hill.
Dwitasari, P., Zulaikha, E., Hanoum, S., Alamin, R. Y., & Lee, L. (2025). Internal perspectives on visual identities in higher education: A case study of top-ranked universities in Indonesia. F1000Research, 13, 1535. https://doi.org/10.12688/f1000research.159232.2
Espinoza-Figueroa, F., Vanneste, D., Alvarado-Vanegas, B., Farfan-Pacheco, K., & Rodriguez-Giron, S. (2021). based learning (RBL): Added-value in tourism education. Journal of Hospitality, Leisure, Sport & Tourism Education, 28, 100312. https://doi.org/10.1016/j.jhlste.2021.100312
Fadli, M. R. (2021). Memahami desain metode penelitian kualitatif. Humanika, 21(1).
Fadli, M., Susilo, E., Puspitawati, D., Ridjal, A. M., Maharani, D. P., & Liemanto, A. (2022). Sustainable Tourism as a Development Strategy in Indonesia. Journal of Indonesian Tourism & Development Studies, 10(1). http://dx.doi.org/10.21776/ub.jitode.2022.010.01.04
Fatmawati, E. (2021). Strategies to grow a proud attitude towards Indonesian cultural diversity. Linguistics and Culture Review, 810-820. http://dx.doi.org/10.21744/lingcure.v5nS1.1465
Gecas, V. (1982). The self-concept. Annual review of sociology, 8, 1-33.
Haque, M. G. (2022). Web 5.0 dalam Sumberdaya Halal sebagai Kearifan Lokal Indonesia (Dr. Marissa Grace Haque-Fawzi), 09-06-2022.
Haryono, E. (2023). Metodologi penelitian kualitatif di perguruan tinggi keagamaan Islam. An-Nuur: The Journal of Islamic Studies, 13.
Helgesen, Ø., & Nesset, E. (2007). What accounts for students' loyalty? Some field study evidence. International Journal of Educational Management, 21(2), 126-143. http://dx.doi.org/10.1108/09513540710729926
Ho, G. K., & Law, R. (2022). Marketing strategies in the decision-making process for undergraduate choice in pursuit of hospitality and tourism higher education: The case of Hong Kong. Journal of Hospitality & Tourism Education, 34(2), 124-136. https://doi.org/10.1080/10963758.2020.1791136
Huang, Y. M., Silitonga, L. M., & Wu, T. T. (2022). Applying a business simulation game in a flipped classroom to enhance engagement, learning achievement, and higher-order thinking skills. Computers & Education, 183, 104494. http://dx.doi.org/10.1016/j.compedu.2022.104494
Jelonek, D., Tien, N. H., Dao, M. T. H., & Minh, D. T. (2022). Comparative analysis of business strategy of Vietnamese real estate developers: the use of Hoffer matrix. International journal of multidisciplinary research and growth evaluation, 3(1), 197-204.
Jimenez, D., Franco, I. B., & Smith, T. (2021). A review of corporate purpose: An approach to actioning the sustainable development goals (SDGs). Sustainability, 13(7), 3899. https://doi.org/10.3390/su13073899
Kahneman, T. (1979). D. kahneman, a. tversky. Prospect theory: An analysis of decisions under risk, 263-291. https://doi.org/10.2307/1914185
Kolb, R. (2015). Peremptory international law-jus cogens: a general inventory. Bloomsbury publishing.
Kujala, J., Lehtimäki, H., & Myllykangas, P. (2017). Value co-creation in stakeholder relationships: A case study. In Stakeholder engagement: Clinical research cases (pp. 15-30). Cham: Springer International Publishing. http://dx.doi.org/10.1007/978-3-319-62785-4_2
Kumar, S. (2024). Strategic decision making and strategic decision practices in intelligent organizations: A review. International Journal of Business and Management Research, 12(2), 31-39. http://dx.doi.org/10.37391/ijbmr.120202
Lave, J., & Wenger, E. (1991). Learning in doing: Social, cognitive, and computational perspectives. Situated learning: Legitimate peripheral participation, 10, 109-155. http://dx.doi.org/10.1017/CBO9780511815355
Loureiro, S. M. C., Romero, J., & Bilro, R. G. (2020). Stakeholder engagement in co-creation processes for innovation: A systematic literature review and case study. Journal of Business Research, 119, 388-409. https://doi.org/10.1016/j.jbusres.2019.09.038
Malesev, S., & Cherry, M. (2021). Digital and social media marketing-growing market share for construction SMEs. Construction Economics and Building, 21(1), 65-82. http://dx.doi.org/10.5130/AJCEB.v21i1.7521
Mínguez, C., Martínez-Hernández, C., & Yubero, C. (2021). Higher education and the sustainable tourism pedagogy: Are tourism students ready to lead change in the post pandemic era?. Journal of Hospitality, Leisure, Sport & Tourism Education, 29, 100329. http://dx.doi.org/10.1016/j.jhlste.2021.100329
Moogan, Y. J. (2011). Can a higher education institution's marketing strategy improve the student‐institution match?. International journal of educational management, 25(6), 570-589..
Murdiyanto, E. (2020). Metode penelitian kualitatif (Sistematika penelitian kualitatif). Yogyakarta Press.
Nanda, S. (2023). Metode penelitian kualitatif: Pengertian, tujuan, ciri, jenis & contoh. Academy Brain.
Oxman, A. D., Nsangi, A., García, L. M., Kaseje, M., Jofra, L. S., Semakula, D., ... & Rosenbaum, S. E. (2025). The effects of teaching strategies on learning to think critically in primary and secondary schools: an overview of systematic reviews. F1000Research, 13, 1426. https://doi.org/10.12688/f1000research.158087.2
Pahkeviannur, M. R. (2022). Penelitian kualitatif: Metode penelitian kualitatif. Jurnal Equilibrium, 5(1).
Porter, M. E. (1996). Competitive advantage, agglomeration economies, and regional policy. International regional science review, 19(1-2), 85-90. https://doi.org/10.1177/016001769601900208
Pratiwi, E. T., & Zaini, A. W. (2023). Social Media Optimization in School Image Transformation: Instagram Interactive Strategies in Schools. Journal of Social Studies and Education, 1(1), 01-12. https://doi.org/10.61987/jsse.v1i1.511
Rae, D. (2006). Entrepreneurial learning: A conceptual framework for technology-based enterprise. Technology Analysis & Strategic Management, 18(1), 39-56. http://dx.doi.org/10.1080/09537320500520494
Ramadhan, F. H. (2024). Integrated Marketing Communication as a Communication Strategy of the International Office of Universitas Islam Indonesia in Attracting International Students (Doctoral dissertation, Universitas Islam Indonesia).
Rijal, S., Arifin, M., Rante, M. W., Musawantoro, M., & Badollahi, M. Z. (2022). The existence of tourism higher education under the ministry of tourism and creative economy (PTNP) toward Indonesia’s golden generation 2045. Linguistics and Culture Review, 338-353. https://doi.org/10.21744/lingcure.v6nS2.2111
Saputra, A., & Aras, M. (2023). The Strategic Frameworks in Digital Marketing Communication for Educational Institutions: A Case Analysis of Universitas Islam Negeri in Indonesia. ILTIZAM Journal of Shariah Economics Research, 7(2), 239-248. https://doi.org/10.30631/iltizam.v7i2.2275
Shekh-Abed, A. (2025). Metacognitive self-knowledge and cognitive skills in project-based learning of high school electronics students. European Journal of Engineering Education, 50(1), 214-229. http://dx.doi.org/10.1080/03043797.2024.2374479
Silva, D. S., Moraes, G. H. S. M. D., Makiya, I. K., & Cesar, F. I. G. (2017). Measurement of perceived service quality in higher education institutions: A review of HEdPERF scale use. Quality Assurance in Education, 25(4), 415-439. http://dx.doi.org/10.1108/QAE-10-2016-0058
Song, Y. A., Ahn, H., & Sung, Y. (2014). Cultural values in financial services advertising: a cross-cultural study of magazine ads in the USA and Korea. Journal of Services Marketing, 28(5), 349-360. http://dx.doi.org/10.1108/JSM-11-2012-0220
Sugiyono. (2023). Metode penelitian kualitatif (untuk penelitian yang bersifat: eksploratif, enterpretif, interaktif dan konstruktif). CV. Alfabeta.
Sutaguna, I. N. T., Achmad, G. N., Risdwiyanto, A., & Yusuf, M. (2023). Marketing strategy for increasing sales of cooking oil shoes in Barokah trading business. International Journal of Economics and Management Research, 2(1), 132-152. https://doi.org/10.55606/ijemr.v2i1.73
Whitchurch, C. (2012). Reconstructing identities in higher education: The rise of'third space'professionals. Routledge.
Wu, S. J., Chang, T. C., & Wu, C. C. (2022). Relationship between experiential marketing, brand image, customer satisfaction and customer loyalty in a tourist hotel. Innovation, 1(1). http://dx.doi.org/10.35745/idc2022v01.01.0004
Xu, Y., & Lorber, M. F. (2019). Impact of digital marketing on student enrollment and engagement in higher education.
Yamin, M., Darmawan, A., & Rosyadi, S. (2021). Analysis of Indonesian tourism potentials through the sustainable tourism perspective in the new normal era. Jurnal Hubungan Internasional, 10(1), 44-58. http://dx.doi.org/10.18196/jhi.v10i1.10500
Yashroy, U. (2025). Collaboration of Academia and the Tourism Industry to Produce Skilled Human Resources. In Human Capital Management and Competitive Advantage in Tourism (pp. 137-162). IGI Global Scientific Publishing. http://dx.doi.org/10.4018/979-8-3373-0071-9.ch005
Copyright (c) 2025 Journal La Bisecoman

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.



