Effectiveness of the Online Service Management Information System (SIMPONIE) Application in Online Business Licensing Services

Gloria Erysa Meilinda Situmorang; Muhammad Ganesha Putra; Sura Fabio Mangaraja; Andi Muhammad Rafi

doi:10.37899/journallamultiapp.v4i2.856

Gloria Erysa Meilinda Situmorang Postgraduate Administration and Public Policy, Faculty of Administrative Sciences, University of Indonesia, Indonesia
Muhammad Ganesha Putra Postgraduate Administration and Public Policy, Faculty of Administrative Sciences, University of Indonesia, Indonesia
Sura Fabio Mangaraja Postgraduate Administration and Public Policy, Faculty of Administrative Sciences, University of Indonesia, Indonesia
Andi Muhammad Rafi Postgraduate Administration and Public Policy, Faculty of Administrative Sciences, University of Indonesia, Indonesia

DOI: https://doi.org/10.37899/journallamultiapp.v4i2.856

Keywords: Online Service, Management, Information System

Abstract

This research discusses the effectiveness of the SIMPONIE application in improving public services in South Tangerang City according to the information system success measurement developed by William H. Delone and Ephraim R. Mclean (2016). This application is the result of a joint initiative between the Department of Investment and One Stop Integrated Services (DPMPTSP) and the Department of Communication and Information (Diskominfo) of South Tangerang City. SIMPONIE is designed with a number of features that aim to support the licensing process digitally, with the main aim of providing easy access for the public in obtaining business permits, increasing efficiency in the licensing process, and increasing the capability of government departments in serving the public. The features offered by SIMPONIE include the ability to register and apply for business permits online, tracking application status, payment of licensing fees online, notifications and communication between applicants and authorities, as well as electronic data archiving for documentation and reporting. According to research results, the SIMPONIE application has received a positive response from the people of South Tangerang City for many years. This positive reception reflects success in overcoming the challenges faced in business licensing services at the regional level. This success provides a concrete example of how information technology innovation can be used to improve efficiency, transparency and service to the community.

References

Christiansen, J., & Bunt, L. (2012). Innovation in policy: allowing for creativity. Social Complexity and Uncertainty in Public Governance, 38.

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9–30.

DeLone, W. H., & McLean, E. R. (2016). Information systems success measurement. Foundations and Trends® in Information Systems, 2(1), 1–116.

DPMPTSP. (2023). Jenis Pelayanan di Aplikasi SIMPONIE. https://simponie.tangerangselatankota.go.id/

Fitrianti, A. A., Cellindita, S., & Pramnesti, K. (2021). Efektivitas inovasi program smart kampung di Desa Ketapang Kabupaten Banyuwangi. Journal of Governance Innovation, 3(1), 1–17.

Friandi, S. Z., Angga, T., Hikmah, N., Budiman, F., & Fitria, S. (2019). Penerapan Sistem Informasi Manajemen Perizinan Online (Simponie) Berbasis Website Dengan Menggunakan Ci Framework. JUMANJI (Jurnal Masyarakat Informatika Unjani), 3(02), 178–192.

Indonesia, R. (2009). Undang-undang (UU) Nomor 25 Tahun 2009 tentang Pelayanan Publik. In Republik Indonesia.

Indonesia, R. (2018). Peraturan Presiden Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik. In Republik Indonesia (p. 110).

Margareta, R. D. A. (2022). Efektivitas Pelayanan Dalam Pembuatan E-Ktp Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Malang Pada Masa Pandemi Covid-19. Universitas Muhammadiyah Malang.

Moleong, L. J. (2017). Metode Penelitian Kualitatif, cetakan ke-36, Bandung: PT. Remaja Rosdakarya Offset, 6.

Nugroho, Y., & Prasetyo, A. (2018). Assessing information systems success: A respecification of the DeLone and McLean model to integrating the perceived quality. Problems and Perspectives in Management, 16(1), 348–360.

Ombudsman, R. I. (2019). Survei Pelayanan Informasi.

Primadian, R. (2019). Analisis Kesuksesan Sistem Informasi Penangangan Pengaduan Perizinan Terpadu di Lingkungan Pelayanan Terpadu Satu Pintu DKI Jakarta. Universitas Indonesia.

Selatan, P. K. T. (2019). Peraturan Walikota Kota Tangerang Selatan Nomor 35 Tahun 2019 tentang Sistem Informasi Manajemen Perizinan Online. https://jdihn.go.id/files/1001/587b936ae0ee33a4b3678eb92360dc7c.pdf

Styareni, A. A. P., & Fanida, E. H. (2021). Inovasi Pelayanan “Joss Banget Mas”(Jemput Online Single Submission Bersama Instansi Terkait Dan Malam Hari Bisa) Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Blitar. Publika, 63–76.

Tamara, G., & Widiyarta, A. (2023). Penerapan E-Government dalam Pelayanan Perizinan Online melalui “SIMPONIE” di DPMPTSP Kabupaten Serang. Jurnal Manajemen Dan Ilmu Administrasi Publik (JMIAP), 5(1), 23–27.