Analysis of Service Levels in the Development of Infrastructure and Facilities against Minimum Service Standards in Supporting the Quality of Area Facilities Intanjung Piayu District, Batam City

  • Syafrijal Regional Planning Master's Study Program, Batam University
  • Yuanita FD Sidabutar Regional Planning Master's Study Program, Batam University
  • Fauzan Civil Studies Program, Batam University
Keywords: Facilities and Infrastructure, Development Services, Minimum Service Standards, Piayu Village

Abstract

The government has an important role in providing public services for its people. Every public service provider must have service standards. One form of standard public service is the service of developing facilities and infrastructure. Facilities and infrastructure development services can be divided into nine elements, namely service procedures, suitability of proposals, timeliness, complaint handling, implementing competence, provider competence, development quantity, development quality and development results. The research was conducted in Tanjung Piayu Village, Batam City by direct observation and filling out a questionnaire regarding community perceptions regarding facilities and infrastructure development services. Type of descriptive qualitative research. This study uses minimum service standards (SPM) and index analysis. The research sample was 80 respondents. The results of the research show that the facilities and infrastructure development services owned by respondents are considered to be in good condition, with a service unit IKM of 76.90. However, there is a mismatch between the results of the assessment and real conditions, there are three elements of services for the construction of facilities and infrastructure that are in poor condition, namely timeliness, service procedures, and construction quantity. So, There is a need for re-management of existing facilities and infrastructure development services in order to further improve the quality of public services provided.

References

Diahloka, C., & Shaleh, A. B. (2012). Membangun Kualitas Pelayanan Publik Melalui Peningkatan Etos Kerja Pegawai. Reformasi, 3(1).

Harahap, R. P., & Burhanudin, H. (2019). Identifikasi Tingkat Pelayanan Prasarana Berdasarkan Standar Pelayanan Minimal di Kecamatan Kiaracondong Kota Bandung. Prosiding Perencanaan Wilayah Dan Kota, 603–613. http://dx.doi.org/10.29313/pwk.v0i0.18967

Hardiansyah. (2011). Quality of Public Services. Yogyakarta: Gava Media

Jatmikowati, S. H. (2021). A study of public policy implementation in e-administration services. Academy of Strategic Management Journal, 20, 1-23.

Jayadinata, T. J. (1992). Land Use In Rural. Urban and Regional Planning, Bandung: ITB Publisher.

Lauma, S. N., Sela, R. L. E., & Takumansang, E. (2021). Analisis Prasarana Dan Sarana Di Kecamatan Lolak Kabupaten Bolaang Mongondow. Spasial, 8(2), 181–189. https://doi.org/10.35793/sp.v8i2.33565

Manyathi, S., Burger, A. P., & Moritmer, N. L. (2021). Public sector procurement: A private sector procurement perspective for improved service delivery. Africa’s Public Service Delivery & Performance Review, 9(1), 11.

Masfar, F. H., Habibie, M., & Sidabutar, Y. F. D. (2023). Pemanfaatan Potensi Sosial Infrastruktur dan Wisata Bahari Kelurahan Sijantung Kecamatan Galang Kota Batam. Al Qalam: Jurnal Ilmiah Keagamaan Dan Kemasyarakatan, 17(4), 2569–2582. http://dx.doi.org/10.35931/aq.v17i4.2349

Muljana, B. S. (1993). Perencanaan pembangunan nasional: proses penyusunan rencana pembangunan nasional dengan fokus Repelita V. UIP.

Nugroho, M., & Halik, A. (2016). Penerapan standar pelayanan publik pada kelurahan di wilayah kota kediri. JHP17: Jurnal Hasil Penelitian, 1(02).

Pebriani, S., Juriah, S., & Sudrajat, A. R. (2019). Pemanfaatan Sarana dan Prasarana dalam Menunjang Kualitas Pelayanan Publik di Kantor Kecamatan Cimalaka Kabupaten Sumedang. Konferensi Nasional Ilmu Administrasi, 3(1).

Salam, R. (2023). Improving Public Services in Realizing Good Governance in Indonesia. ENDLESS: INTERNATIONAL JOURNAL OF FUTURE STUDIES, 6(2), 439-452.

Saputra, R. A., Sidabutar, Y. F. D., & Tanjung, R. (2024). Peningkatan Aksesibilitas Wisata Alam Pantai Senggiling Dalam Mendukung Keberadaan Potensi Wilayah Di Teluk Sebong Kabupaten Bintan Kepulauan Riau. Jurnal Potensi, 4(1). https://doi.org/10.37776/jpot.v4i1.1337

Sidabutar Yuanita, F. D. (2021). Basics of regional planning. PT Tiga Saudara Husada.

Sugiyono. (2019). Quantitative and Qualitative Research Methodologies and R&D. Bandung: Alphabeta

Sutianto, S. A., Sidabutar, Y. F., & Sinaga, M. I. P. (2023). Development of Historical and Religious Tourism in Spatial Planning Towards the Utilization of Local Wisdom Potentials in Penyengat Island. JMKSP (Jurnal Manajemen, Kepemimpinan, Dan Supervisi Pendidikan), 8(2), 527–543. https://doi.org/10.31851/jmksp.v8i2.11234

Wahjoerini, W., Prakasa, R. R., & Pamurti, A. A. (2022). ANALISIS KETERSEDIAAN SARANA DAN PRASARANA PERMUKIMAN KECAMATAN SEMARANG TENGAH. Indonesian Journal of Spatial Planning, 3(1), 22–28. http://dx.doi.org/10.26623/ijsp.v3i1.5253

Published
2024-07-01
How to Cite
Syafrijal, S., Sidabutar, Y. F., & Fauzan, F. (2024). Analysis of Service Levels in the Development of Infrastructure and Facilities against Minimum Service Standards in Supporting the Quality of Area Facilities Intanjung Piayu District, Batam City. Journal La Sociale, 5(5), 1305-1317. https://doi.org/10.37899/journal-la-sociale.v5i5.1318