Alamsyah, M., Y. Windusari, and H. Idris. “Waiting Time Experiences and Perceptions Among National Health Insurance Patients in Outpatient Care ”. Journal La Medihealtico, Vol. 6, no. 5, Dec. 2025, pp. 1419 -32, https://newinera.com/index.php/JournalLaMedihealtico/article/view/5504.