Ramadani, R., and G. Susanti. “Responsiveness of Public Service Provision at the Population and Civil Registration Service : JEL Classification: H11, H83, D73, H41, O38”. Journal La Bisecoman, Vol. 7, no. 1, Jan. 2026, pp. 59-74, https://newinera.com/index.php/JournalLaBisecoman/article/view/5243.